The Public Utilities Regulatory Commission (PURC) has given Electricity Company of Ghana (ECG) a 48-hour ultimatum to resolve consumer concerns about the rapid depletion of prepaid electricity units.
The 48-hour ultimatum follows an emergency meeting that was convened to address widespread complaints of over-billing.
Dr Shafic Suleman, the Acting Executive Secretary of PURC, stressed that the move is aimed at safeguarding consumer interests and ensuring improved service delivery.
He further expressed confidence that ECG would act swiftly to resolve the matter, warning that the Commission would not hesitate to apply lawful measures should the company fail to meet the directive.
Speaking on Channel One Newsroom on Thursday, February 26, Dr Shafic Suleman stated, “The consumer must be protected, safeguarded, and be able to have equal access to ECG, and that is the focus. ECG is supposed to work timeously to solve the problem”.
The development follows the PURC, which had earlier ordered the Electricity Company of Ghana (ECG) to an emergency meeting over public complaints about fast-draining prepaid units.
According to the PURC, they have not received public complaints that prepaid units were running out faster than expected after the implementation of the revised tariffs.
In a letter dated February 25, 2026, the PURC stated, “Given the regulatory, technical and consumer protection implications, and the potential impact on public confidence in the metering and vending systems, the Commission is convening an emergency meeting”.
The letter detailed that the meeting is scheduled for Thursday, February 26, 2026, at 12:00 noon at the PURC GNAT Office in Accra.
The Commission stressed that the agenda will include a “comprehensive technical briefing on the implementation of the revised tariff within the prepaid vending and metering architecture”.
During the emergency meeting, the ECG is expected to present reports on vending data trends, meter update protocols, the scale and nature of consumer complaints, and current resolution measures.
Also, the Commission has demanded a briefing on “immediate technical and communication interventions, where required, to safeguard consumer confidence and regulatory compliance.”
Reports suggest the PURC Executive Secretary, Dr Shafic Suleman, directed ECG’s Managing Director and senior technical, commercial, ICT, and customer service officials to attend the emergency meeting on Thursday, February 26, to explain the issue.
In related news, the Energy Minister, John Jinapor, has ordered the Electricity Company of Ghana (ECG) to probe rapid prepaid credit depletion complaints.
The announcement was made known by Richmond Rockson, the Spokesperson for the Ministry of Energy and Green Transition, who was responding to a social media post on X.
According to Richmond Rockson, the Energy Minister has taken note of the rapid prepaid credit depletion complaints and has directed the ECG to provide a report within 7 days.
In his statement posted on X, Richmond Rockson wrote, “The Minister of Energy and Green Transition Hon. Dr John Abdulai Jinapor has taken notice of these complaints and has directed ECG to investigate and provide a report to him within 7 days for further action”.
The directive follows a surge in public outcry from consumers across the country who have taken to social media to lament the current pace at which prepaid electricity credits are running.
See the post below:
The Public Utilities Regulatory Commission has given ECG a 48-hour ultimatum to resolve consumer concerns about the rapid depletion of prepaid electricity units following an emergency meeting convened to address widespread complaints of over-billing.#3NewsGH #TV3GH pic.twitter.com/d13C3ofUJP
— #TV3GH (@tv3_ghana) February 26, 2026