Dr Charles Nii Ayiku Ayiku, the General Manager for External Communications at the Electricity Company of Ghana (ECG), has said the newly installed smart meters by the ECG are capturing accurate consumption of consumers.
According to Dr Charles Nii Ayiku Ayiku, the old meters were defective and failed to capture actual consumption.
He detailed that the smart meters are designed to record precise electricity usage.
Speaking on Breakfast Daily on Channel One TV on Wednesday, February 25, Dr Charles Nii Ayiku Ayiku stated, “If you are using an old car, the efficiency wouldn’t be like that of a new car. So if you are using an obsolete meter that is not able to capture the correct readings, that is what you are going to experience.
“If you have a meter which is smart and able to capture accurate readings, that is the experience they are going to have.
“We have intensified our education for our customers that the meters they were using are defective and malfunctioning, and were not capturing the right consumption, and that was affecting our revenue,” he said.
Meanwhile, the Public Utilities Regulatory Commission (PURC) has given Electricity Company of Ghana (ECG) a 48-hour ultimatum to resolve consumer concerns about the rapid depletion of prepaid electricity units.
The 48-hour ultimatum follows an emergency meeting that was convened to address widespread complaints of over-billing.
Dr Shafic Suleman, the Acting Executive Secretary of PURC, stressed that the move is aimed at safeguarding consumer interests and ensuring improved service delivery.
He further expressed confidence that ECG would act swiftly to resolve the matter, warning that the Commission would not hesitate to apply lawful measures should the company fail to meet the directive.
Speaking on Channel One Newsroom on Thursday, February 26, Dr Shafic Suleman stated, “The consumer must be protected, safeguarded, and be able to have equal access to ECG, and that is the focus. ECG is supposed to work timeously to solve the problem”.
The development follows the PURC, which had earlier ordered the Electricity Company of Ghana (ECG) to an emergency meeting over public complaints about fast-draining prepaid units.
According to the PURC, they have not received public complaints that prepaid units were running out faster than expected after the implementation of the revised tariffs.
In a letter dated February 25, 2026, the PURC stated, “Given the regulatory, technical and consumer protection implications, and the potential impact on public confidence in the metering and vending systems, the Commission is convening an emergency meeting”.
In related news, the Energy Minister, John Jinapor, has ordered the Electricity Company of Ghana (ECG) to probe rapid prepaid credit depletion complaints.
The announcement was made known by Richmond Rockson, the Spokesperson for the Ministry of Energy and Green Transition, who was responding to a social media post on X.
According to Richmond Rockson, the Energy Minister has taken note of the rapid prepaid credit depletion complaints and has directed the ECG to provide a report within 7 days.
In his statement posted on X, Richmond Rockson wrote, “The Minister of Energy and Green Transition Hon. Dr John Abdulai Jinapor has taken notice of these complaints and has directed ECG to investigate and provide a report to him within 7 days for further action”.