Mobile Money Fintech Limited (MoMo) has announced that they are conducting routine checks on the MoMo Agent platform.
The move forms part of efforts to maintain platform security and meet regulatory requirements.
In a press release issued, MoMo disclosed that certain agent accounts have been placed under temporary restrictions.
The Press release issued by Mobile Money Fintech Limited read, “MobileMoney Fintech LTD is conducting routine checks on the MoMo Agent platform as part of ongoing efforts to maintain platform security and meet regulatory requirements.
As part of these verifications, certain agent accounts have been placed under temporary restrictions. Agents identified with minor infractions will receive a warning; agents with moderate breaches will have their accounts suspended; and agents involved in serious breaches will have their accounts permanently terminated.
MobileMoney Fintech LTD has engaged affected agents and, where appropriate, lifted restrictions on accounts while investigations continue. These measures are intended to protect customers, safeguard the MoMo Agents platform, and maintain trust across the agent network.
The company encourages all agents to operate strictly within approved guidelines and applicable regulatory requirements. MobileMoney Fintech LTD will continue to engage agents and relevant stakeholders to promote a strong, reliable, and sustainable MoMo ecosystem.
MobileMoney Fintech LTD remains committed to building Ghana’s digital future through collaboration and to unlock growth opportunities for all. The company’s mission is to deliver seamless digital and financial solutions that empower individuals, businesses, and communities to thrive.
In related news, the Chief Executive Officer of Mobile Money Fintech Limited (MoMo), Shaibu Haruna, has said that separation from MTN Ghana won’t affect MoMo services.
He explained that the transition into a standalone fintech entity is in line with regulatory requirements and will not affect how customers access mobile money services.
Speaking on the Citi Breakfast Show on Monday, April 20, 2026, he explained, “We became a standalone entity because it was necessary due to the regulations of the country. The Payment Systems and Services Act requires that we operate as a separate company and be regulated by the Bank of Ghana”.
“Beyond the regulation, we also want a system that will allow us to go beyond a wallet service. This means we will be able to scale up quickly and form strategic partnerships to bring more value to Ghanaians”.
Shaibu Haruna added, “Our customers will not experience any change in the way we serve them. They will continue to access our services through the MTN distribution network. From their perspective, the only change will be the level of innovation that we will deliver”.
“We have also made a commitment to our shareholders that within the next three to five years, we will list MoMo on the local stock market to allow Ghanaians to buy shares in the business,” he said.
See the media release below:
