Shaibu Haruna, the Chief Executive Officer of MobileMoney Fintech Limited, has urged MoMo customers to report agents who charge fees for deposits into personal wallets.
Speaking in an interview on the Citi Breakfast Show on Monday, April 20, Shaibu Haruna stated, “We are aware of this behaviour, but what we will encourage is that such incidents are reported to us, and we also take action on them. We have several field sales agents who are responsible for handling such incidents”.
Some Ghanaians reacting to the Chief Executive Officer of MobileMoney Fintech Limited remarks stated, “ It’s very difficult here in Aboso, Tarkwa to make deposit into mtn wallet…the agent gives excuses that there is no e-cash when someone goes there to make deposit but when u say u want to send to someone they will do it for u…mtn Ghana Need to do something about it”.
“This is common on Tarkwa…in the western region …almost all the MTN Merchants are doing it”, one X user added.
A netizen added, “The whole MoMo concept has been hijacked by Telcos to rob subscribers. Telcos charge 1% for transfer, but the sender must add an additional 1% if the receiver needs to withdraw the exact amount sent. Meanwhile, USSD are part of SIM services & by no way must attract any charge(s)”.
One last netizen added, “MTN should come clean what is the different between deposit and sending money, cuz if the person is doing deposit and the phone is not with him/her the commission due to the agent won’t be given”.
In other news, Shaibu Haruna has said that separation from MTN Ghana won’t affect MoMo services.
He explained that the transition into a standalone fintech entity is in line with regulatory requirements and will not affect how customers access mobile money services.
Speaking on the Citi Breakfast Show on Monday, April 20, 2026, he explained, “We became a standalone entity because it was necessary due to the regulations of the country. The Payment Systems and Services Act requires that we operate as a separate company and be regulated by the Bank of Ghana”
“Beyond the regulation, we also want a system that will allow us to go beyond a wallet service. This means we will be able to scale up quickly and form strategic partnerships to bring more value to Ghanaians”.
Shaibu Haruna added, “Our customers will not experience any change in the way we serve them. They will continue to access our services through the MTN distribution network. From their perspective, the only change will be the level of innovation that we will deliver”.
“We have also made a commitment to our shareholders that within the next three to five years, we will list MoMo on the local stock market to allow Ghanaians to buy shares in the business,” he said.
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— Joy 99.7 FM (@Joy997FM) April 20, 2026