A Ghanaian woman has accused MTN of stealing her GH¢2,000 from her Mobile Money (MoMo) wallet.
According to the Ghanaian woman, the money was meant to pay fees, and she questions how her GH¢2,000 disappeared.
She further alleged that no one knew her MoMo wallet PIN, questioning how the money just disappeared.
In a viral video shared on X, the Ghanaian woman stated, “MTN has stolen my money and has to pay because no one knew I was coming to withdraw GH¢2,000, and no one has my PIN, so how did the money just disappear from my wallet?”
Some netizens reacting to the woman’s cries stated, “She should confirm the merchant business name on the prompt when she entered her PIN and confirm that of the merchant name of where she was withdrawing the money from.
Sometimes these merchants are not to be trusted. I worked as a customer service Rep b4 I knew what I’m saying”.
A netizen added. “That useless network. If they can’t provide quality service to Ghanaians, let them close that bullshit. Nobody send them. if is not a money issue, they’re stealing your data”.
“It’s just a coincidence. Those who has pos mostly send random PIN verification to other people. It’s likely for that to happen. And also the probability of the person sending you a 2000ghc request is very low”, a netizen added.
One X user noted, “If truly she no one has a PIN and her money was withdrew time she wanted to make a withdrawal, then it is that either the vendor or a bystander used her number to initiate a transaction by using her number as a payment method, so she received a prompt to enter her PIN to confirm”.
A netizen argued, “She is not serious. I’m sure she once mentioned her PIN to an unknown number who called, and they logged in to her number on the MTN mobile app. So anytime he deposits money in her mom, it’s early to withdraw it even if she changes her PIN. And she is here accusing MTN”.
“Maybe someone had physical access to her phone & installed a type of malware that recorded her keystrokes, including her Momo PIN, or she might have clicked on a link that has these malicious codes. Always put your SIM in a YAM phone for Momo transactions. Don’t use the App”, one last X user added.
In related news, A new INTERPOL African Cyberthreat Assessment Report 2026 has revealed that Ghana lost an estimated $1.3 million to mobile money (MoMo) fraud in the first quarter of 2025 alone.
The new INTERPOL report cites Ghana as one of the countries grappling with rising mobile money fraud.
The report revealed that the estimated $1.3 million losses came as cybercriminals increasingly exploited digital payment platforms to target unsuspecting users.
According to the INTERPOL report, mobile money fraud is Africa’s most widespread online scam, detailing that 97% of countries responding to INTERPOL’s member country survey identified it as a major cybercrime threat.
INTERPOL disclosed that scammers commonly use phishing, SIM-swap attacks, fake promotions and social engineering techniques to gain access to victims’ mobile wallets and steal funds.
“Mobile money fraud has emerged as the most prevalent online scam reported by member countries,” part of the report stated.
Watch the video below:
“MTN has stolen my money and has to pay because no one knew I was coming to withdraw GH¢2,000, and no one has my PIN, so how did the money just disappear from my wallet?”
— 𝐀𝐒𝐊 (@askghmedia) September 21, 2026
— A woman accuses MTN of taking GH¢2,000 from her Mobile Money (MoMo) wallet, says the money was meant to… pic.twitter.com/ENrgoRG2i5
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