Management of Bills Micro-Credit Limited, in a statement issued, has announced they have suspended its field officers involved in a viral video assaulting a woman.
According to Bills Micro-Credit Limited, the incident is of serious concern, and they are working to establish the full facts surrounding what transpired.
Bills revealed they have handed the four over to the Ghana Police Service for investigation.
In a statement, the Bills Micro-Credit stated, “Following the earlier statement issued by Management regarding the incident captured in a video circulating on social media, Bills Micro-Credit Limited wishes to provide the following update.
Upon the directive of the Board, the officers involved in the incident have been immediately suspended by the company pending the outcome of investigations. In addition, the officers have been handed over to the Ghana Police Service to assist with independent investigations into the matter.
The Board has also reached out to the customer involved and will continue to engage with her as the investigations proceed.
Bills Micro-Credit Limited reiterates its commitment to professional conduct, accountability, and full cooperation with law enforcement authorities. The company will provide further updates as appropriate”.
Their action comes after a video surfaced of four male staff members of Bill’s Micro Credit debt collectors assaulting a woman carrying a baby.
Reports suggest the 36-year-old woman was assaulted by the four men over a GH₵300 loan default.
In the viral video shared on X, four male staff members of Bill’s Micro Credit debt collectors were captured on tape assaulting the woman who was carrying her baby.
CDR Africa, in sharing the video, stated, “Four male staff of Bills Micro Credit, a Ghanaian company owned by businessman Richard Nii Armah Quaye, were caught on camera assaulting a 36-year-old woman carrying a baby over a GH₵300 loan default.
The debt collectors stormed her home in a branded company car, took her phone, and physically dragged her to the floor”.
Some Ghanaians reacting to the disturbing video on social media wrote, “Most of them, when they take the loan, they don’t invest it back into the business. Instead, they spend it on food, clothes, and school fees, expenses that generate no profit, making it difficult for them to repay the debt when it’s due”.
A netizen added, “@niiarmahquaye, please tell your board of directors to do better.
This kind of recouping of the past, and you can find other better alternatives to get your money back
Like putting the person on a blacklist across all financial institutions so they can’t access other funds until yours has been returned”.
“Some of y’all saying the guys didn’t try at all, and some other bad comments, etc., when she was going for the loan, didn’t she know the T&C and also she knew perfectly well this was gonna happen, that’s why she was still holding the baby for a reason”, a netizen added.
One X user added, “Let us also remember that it is the money saved by customers that is given out as loans. You may not know when customers will come to withdraw from the bank. I don’t think it will be fair for the bank to tell its consumers coming to withdraw their money from the bank to hold on”.
A Ghanaian added, “This is the problem of Ghana and Africa. We don’t consider the first sinner; we focus on the second sinner. If you take a loan with conditions, why not respect the conditions? If your circumstances have changed. Go see the lender ahead of time”.
“lmao what people don’t know is that you need to be this violent to customers to protect your job. That’s what it looks like to me. It’s impossible that the company owner is unaware”, a netizen added.
One X user added, “How is the money at all that she is being treated like that? Hmmmmm, these people with this loan, if you take a loan from them before you finish paying your capital, will go so I don’t know why people are still taking loans from them”.
Another X user shared her experience saying, “My mom took a loan for her business, but when things don’t go well, and she can’t make the weekly payments, the loan sharks come around acting like she has the money but just refuses to pay. Who would take a loan with no intention of paying? You hope to pay, but life turns around”.
One more X user added, “But why is the woman exchanging words aggressively with them. Shouldn’t she be the calmer person here since she’s owing and has probably been called several times, but doesn’t answer. Unacceptable conduct from the bill’s guys, nonetheless. They could’ve done better”.
See the post below:
🇬🇭 Four male staff of Bills Micro Credit, a Ghanaian company owned by businessman Richard Nii Armah Quaye, were caught on camera assaulting a 36-year-old woman carrying a baby over a GH₵300 loan default.
— CDR AFRICA (@cdrafrica) March 14, 2026
The debt collectors stormed her home in a branded company car, took her… pic.twitter.com/9xbj4ZYhDT