The Electricity Company of Ghana (ECG) has announced that it has formally requested the Ghana Standards Authority (GSA) to independently and randomly select and test meters following public complaints.
According to the ECG, they have taken note of recent concerns raised by some prepaid customers and other stakeholders in terms of metering and billing systems.
The ECG disclosed that all electricity meters deployed by them undergo rigorous testing and calibration to ensure their accuracy; however disclosed that customers may have genuine concerns.
The statement added that in the spirit of transparency and accountability, they have requested the GSA to randomly test meters, and their findings will be compiled in a report to the Minister.
In a statement, ECG’s Director of Communications, William Boateng, read, “The Electricity Company of Ghana (ECG) has taken note of recent concerns raised by some prepaid customers and other stakeholders regarding our metering and billing systems.
We wish to assure the general public that all electricity meters deployed by ECG undergo rigorous testing and calibration to ensure their accuracy. Our quality assurance processes are aligned with both national and international standards. ECG’s meter testing laboratory is state-of-the-art and comparable to leading facilities worldwide. In addition, all ECG meters are independently tested and certified by the Ghana Standards Authority (GSA) for compliance with approved standards before deployment”.
The statement added, “While ECG remains confident in the accuracy and reliability of its meters, we acknowledge that customers may have genuine concerns. In line with the Honourable Minister for Energy and Green Transition’s directive, ECG is fully committed to investigating all complaints. These investigations have already commenced.
In the spirit of transparency and accountability. ECG has once again formally requested the Ghana Standards Authority (GSA) to independently and randomly select and test our meters in the laboratory and in the field. GSA’s report will form part of ECG’s report to the Honourable Minister.
ECG remains committed to responsive, transparent, and accountable service delivery, and we appreciate our valued customers and stakeholders for their continued support and cooperation”.
In related news, the Energy Minister, John Jinapor, has ordered the Electricity Company of Ghana (ECG) to probe rapid prepaid credit depletion complaints.
The announcement was made known by Richmond Rockson, the Spokesperson for the Ministry of Energy and Green Transition, who was responding to a social media post on X.
According to Richmond Rockson, the Energy Minister has taken note of the rapid prepaid credit depletion complaints and has directed the ECG to provide a report within 7 days.
In his statement posted on X, Richmond Rockson wrote, “The Minister of Energy and Green Transition Hon. Dr John Abdulai Jinapor has taken notice of these complaints and has directed ECG to investigate and provide a report to him within 7 days for further action”.
Meanwhile, the Public Utilities Regulatory Commission (PURC) has given Electricity Company of Ghana (ECG) a 48-hour ultimatum to resolve consumer concerns about the rapid depletion of prepaid electricity units.
The 48-hour ultimatum follows an emergency meeting that was convened to address widespread complaints of over-billing.
Dr Shafic Suleman, the Acting Executive Secretary of PURC, stressed that the move is aimed at safeguarding consumer interests and ensuring improved service delivery.
He further expressed confidence that ECG would act swiftly to resolve the matter, warning that the Commission would not hesitate to apply lawful measures should the company fail to meet the directive.
Speaking on Channel One Newsroom on Thursday, February 26, Dr Shafic Suleman stated, “The consumer must be protected, safeguarded, and be able to have equal access to ECG, and that is the focus. ECG is supposed to work timeously to solve the problem”.
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— Electricity Company of Ghana Ltd (@ECGghOfficial) March 3, 2026