MultiChoice Ghana, the operators of DStv, have issued a statement apologising to Ghanaians for a misleading FAQ published on their website, which was an error.
According to MultiChoice, it fully supports Sam George on the value upgrade.
In a tement issued on Wednesday, October 1, 2025, reads, “Following the recent joint press conference with the Ministry of Communication, Digital Technology and Innovations, the National Communications Authority, MultiChoice Africa, and MultiChoice Ghana, we wish to clarify the FAQs published on our website, which created an erroneous impression of a contradiction regarding the DStv value offering, which is effective today, 1 October 2025. We would like to clarify as follows”.
“We fully support the joint media statement that was issued by the Honourable Minister, Hon. Samuel Nartey George, and implementation of same has already commenced. As contained in the said joint media statement regarding the value offering, the Committee will reconvene in three (3) months to evaluate the impact of this initiative. This will be a periodic exercise.
“There is no restriction on a subscriber’s choice of bouquet. This offer is available to both existing, returning, and new customers from 1st October 2025,” the company added.
The statement concluded with an apology: “We apologise for any inconvenience the FAQs may have caused.”
DStv statement comes after they had contradicted Sam Nartey George, following his announcement that Ghanaian DStv subscribers will enjoy between 33% to 50% increased value.
According to Sam George, MultiChoice Africa has committed to an unprecedented increase in value offers specifically for the Ghanaian market.
Speaking at a media briefing, Sam George stated, “MultiChoice Africa has committed to an unprecedented increase in value offer only in Ghana, which will result in Ghanaian DStv subscribers getting more services for less”.
“Depending on the DStv package or bouquet you use, subscribers will get between 33% to 50% more value,” he added.
Under the arrangement, subscribers on the GHS59 Padi Bouquet will be upgraded to the Access Bouquet valued at GHS99, gaining 35 more channels and saving 40 per cent. Access Bouquet subscribers (GHS99) will move to the GHS190 Family Bouquet and save 48 per cent.
Family Bouquet users (GHS190) will be bumped up to Compact (GHS380) and enjoy live football matches, with a value increase of 50 per cent. Compact subscribers (GHS380) will receive the Compact Plus package (GHS570), saving 33 per cent.
Compact Plus (GHS570) will get Premium (GHS865) with 18 extra channels and a 34 per cent value gain. Premium subscribers will retain current content and also enter a draw to win fully paid trips to selected Premier League matches.
However, DStv has come out to say the new value-offer increases are a promotion lasting until December 31.
According to DStv, customers who don’t pay enough to be active on their current package will not have access to the higher package.
DStv, in a statement issued to answer frequently asked questions, made this known.
See the statement below:
