The woman in the viral video being assaulted by the field officers of Bills Micro-Credit has broken her silence following the ordeal she went through.
The assaulted woman has been identified as Hagar.
According to Hagar, she took GH₵10,000, and she was made to pay GH₵1,050 every week for three months.
She disclosed that she made payments but did not know that Bills had not received the remaining balance of the GH₵300 payment she made.
Speaking to Adom FM on March 16, 2026, Hagar recounted, “I took GH₵10,000, and I was made to pay GH₵1,050 every week for three months. I sell kitchen appliances and provisions. I’m expected to pay the money through mobile money, and I did the payment, but I didn’t know they hadn’t received the remaining balance of GH₵300”.
“They came to my place on Friday evening and informed me they haven’t received the payment yet. I told them I had already paid the money to them two weeks ago, and since I hadn’t received any calls from them up until they came to my shop, I thought they had received it, and I no longer owed them,” she continued.
“The field officers told me I’m still owing, and they were there to collect payment. I told them it was late, so they should go, and I would come to the office to pay the remaining GH₵300 balance,” Hagar added.
She further narrated, “They disagreed, and one of them took my phone. I asked him to return it, and he refused. He threw my phone to the ground, spoiling it completely”.
“I tried approaching him for my phone, and one of them used his body to push my baby and me to the ground. I fell on my waist, injuring myself”.
“Some residents had to intervene and save me from them. I immediately reported the matter to the police.”
Meanwhiile, Management of Bills Micro-Credit Limited, in a statement issued, has announced they have suspended its field officers involved in a viral video assaulting a woman.
According to Bills Micro-Credit Limited, the incident is of serious concern, and they are working to establish the full facts surrounding what transpired.
Bills revealed they have handed the four over to the Ghana Police Service for investigation.
In a statement, the Bills Micro-Credit stated, “Following the earlier statement issued by Management regarding the incident captured in a video circulating on social media, Bills Micro-Credit Limited wishes to provide the following update.
Upon the directive of the Board, the officers involved in the incident have been immediately suspended by the company pending the outcome of investigations. In addition, the officers have been handed over to the Ghana Police Service to assist with independent investigations into the matter.
The Board has also reached out to the customer involved and will continue to engage with her as the investigations proceed.
Bills Micro-Credit Limited reiterates its commitment to professional conduct, accountability, and full cooperation with law enforcement authorities. The company will provide further updates as appropriate”.
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