The Ghana Civil Aviation Authority (GCAA) has announced they have launched an investigation into the alleged mistreatment of passengers travelling on a KLM flight from Amsterdam to Accra.
GCAA probe follows videos circulating on social media showing stranded passengers alleging mistreatment by KLM at Amsterdam Airport.
The GCAA, in a statement, disclosed that they have taken note of videos circulating on social media showing stranded travellers expressing frustration over their treatment.
Reports suggest the incident involved KLM Flight KL059, which was scheduled to arrive in Accra from Amsterdam on Saturday, June 27, 2026.
According to the GCAA, the probe forms part of its authority to safeguard passenger welfare and ensure compliance with aviation standards.
The GCAA, in a statement, wrote, “The Ghana Civil Aviation Authority (GCAA) has noted with concern videos circulating on social media showing stranded passengers expressing dissatisfaction over their alleged treatment by KLM in Amsterdam in connection with Flight KL059”.
“As Ghana’s aviation regulator, with safety, security, and consumer protection as our top priorities, the GCAA has commenced an investigation into the circumstances surrounding the reported tarmac delay and the alleged mistreatment of some passengers.
“The Authority will engage all relevant stakeholders and communicate the outcome of the investigation, where appropriate, in accordance with established regulatory procedures. The GCAA remains committed to ensuring the safety and security of passengers and maintaining high standards of service within the aviation sector.”
“The GCAA remains committed to ensuring the safety and security of passengers and maintaining high standards of service within the aviation sector,” the Authority said.
The GCAA statement follows, viral videos shared on social media with passengers alleging they had been left stranded in Amsterdam following delays involving the KLM flight.
Meanwhile, the GCAA has not indicated a timeline for concluding its investigations.
They, however, disclosed that they will communicate their findings after engaging all relevant parties.
See the post below:
‘PRESS RELEASE: GCAA ASSURES PUBLIC OF INVESTIGATION INTO ALLEGED MISTREATMENT OF KLM PASSENGERS BOUND FOR ACCRA pic.twitter.com/WRLnspONoh
— Ghana Civil Aviation Authority (@GhCivilAviation) June 29, 2026
