A lady in a viral video has called out Telecel Ghana, fuming over their broadband service, while questioning the rapid depletion of data despite reduced usage.
According to the lady, she subscribed to the Telecel family package with over 400GB for more than GH¢500, but the data always runs out every month, around the 28th or 29th, despite her reduced usage.
In a self-recorded video shared on X, the lady narrated, “Telecel needs to put a hold on its broadband service. Some of the things that happen to Telecel broadband do not make sense. I subscribed to Telecel broadband, I think, somewhere last year. They installed the broadband, everything was good, and I subscribed to the family package, which comes with over 400GB for more than GH¢500.
At the time, it was my younger brother and I who were using it and tell me why, but almost every month, around the 28th or 29th, the data gets finished even though I barely use it”.
She further added, “Let’s assume we were two people who were why, now my younger brother is not around, even with that, I barely stream, and I am barely at home most of the time, I am working during the day.
I raised the concern with one of their agents and was told it was due to data consumption. I later switched to MTN, bought a GH¢399 bundle with over 200GB, and it lasted me for three months. So Telecel, I don’t know what you people are doing, and on top of that, your network, we don’t want to start talking about your network”, she added.
Some Ghanaians reacting to the lady’s video stated, “That network ankasa no err…I don’t think they’re serious wallai…like they don’t make any effort to improve their network, I suspect the board managers have significant shares in mtn coz it doesn’t make sense”.
One X user added, “Call them, and they will refund. They are aware of it. One guy brought our attention and he has been refunded. The guy bought 1,000 non-expiring for a month and used 20%, yet they took it. After his videos, they have refunded him. Post the same video on TT as well”.
“Sister, they’re thieves, it has been going on for a year with their slow fuckin service whiles you won’t know what you probably do with that slow service data, and it got finished without tangible usage”, a netizen added.
“Guys, there are certain applications that consume a lot of data. Twitter/X, TikTok, and Instagram all of these apps consume a lot of data. Those videos people watch by just scrolling all contribute to it. Best to switch if autoplay etc”, a netizen added.
Watch the video below:
🇬🇭 “Telecel needs to put a hold on their broadband service. I subscribed to their family package with over 400GB for more than GH¢500, but almost every month around the 28th or 29th the data gets finished even though I barely use it. I raised the concern with one of their agents… pic.twitter.com/mOUTrBBnLm
— THE STATE NEWS (@THESTATENEWSS) May 25, 2026
