Ing. Kwame Kpekpena, the Acting Managing Director of the Electricity Company of Ghana (ECG), has rendered an unqualified apology to Ghanaians following the recent power outages commonly known as ‘dumsor’.
Speaking to journalists at a press conference in Accra on Monday, April 20, Ing. Kpekpena stated, “To every Ghanaian customer who has endured inconvenient and prolonged power outages, we sincerely apologise. We want you to know that we have heard your voice, and that addressing the reliability challenges is our singular operational priority”.
“We also acknowledge that, in some instances, our communication and response times have fallen short of expectations. This is not acceptable. We have taken deliberate steps to address these gaps, including implementing measures to enhance operational performance, improve response times, and strengthen customer engagement,” he stated.
“The challenges we face are real and complex, and in some cases stem from years of underinvestment, resulting in pockets of outages and low voltage. But we are not standing still. We have a plan, we have a schedule, and we are committing all our resources to execute it,” he said.
Meanwhile, President John Dramani Mahama has calmed Ghanaians, dismissing concerns that recent power interruptions across the country signal a return to “dumsor”.
According to John Mahama, the outages are part of thoughtful measures to strengthen Ghana’s electricity supply system.
Mahama highlighted that the interruptions are necessary to allow for critical maintenance and upgrades to ensure long-term stability.
Speaking during the Resetting Ghana tour in the Northern Region on Sunday, April 19, 2026, John Mahama stated, “These outages are not dumsor. They are necessary steps to ensure a more reliable and stable power supply for all”.
“What we are doing is a planned intervention to improve the efficiency of our power infrastructure and avoid unexpected breakdowns,” he added.
Also, Minister of Energy and Green Transition, John Abdulai Jinapor, has announced that the government is moving to digitise how Ghanaians report power outages.
He disclosed that the government will introduce a WhatsApp-based system that allows users to report power outages.
Also, speaking at the final day of the President’s resetting tour of the Northern Region, Dr Jinapor said, “We are committed to improving both the electricity subsector, the renewable sector, and the petroleum sector. We’ll also improve on our communication.”
He announced that the new system will allow consumers to bypass call lines entirely. “We are going to launch a system where when you have the least outage, you don’t even need to call. Just send a WhatsApp message with your location, and we shall dispatch men and women there to address your problem in real time.”